成本與產能Cost & capacity
把工程時間從重複維護與救火移回產品交付、流程改善與營收支援。Move engineering time from repetitive maintenance and firefighting back to delivery, operational improvement, and revenue support.
Head of IT · IT Manager · Enterprise Technology LeadershipTechnology Leadership · Business Operations · Reliable Delivery
把技術投資翻成商業結果，
讓成本、營收、風險與交付速度可管理。
Turn technology investment into
measurable business outcomes.
我具備 13+ 年企業系統經驗，能從程式碼、架構與基礎設施一路管理到團隊、跨部門優先順序與營運風險。帶領跨職能工程團隊維持核心平台穩定，同時推進 CRM、交易平台與內部營運系統現代化。
I bring 13+ years of enterprise systems experience across code, architecture, infrastructure, team leadership, priorities, and operational risk. I lead cross-functional engineering teams to keep revenue-critical platforms stable while modernizing CRM, trading, and internal operations.
主管職價值主張Executive value proposition
技術主管的工作，不是列技術，而是管理商業取捨。Technology leadership is the management of business trade-offs—not a list of tools.
我用成本、營收、風險與交付速度四個維度設定優先順序，讓 C-level 能清楚決策，也讓工程團隊知道為什麼做、先做什麼。
I prioritize through four business lenses: cost, revenue, risk, and delivery speed—giving executives a clear decision frame and engineers a clear reason for the work.
營收與成長Revenue & growth
確保註冊、入金、出金、活動與 Partner 等營收關鍵流程能隨業務規模成長。Keep revenue-critical registration, deposit, withdrawal, campaign, and partner workflows scalable as the business grows.
風險與交付Risk & delivery
用監控、變更治理、事故管理與清楚的責任分工，降低營運中斷並提升交付可預測性。Use monitoring, change governance, incident management, and clear ownership to reduce disruption and improve delivery predictability.
工作內容What I do
把流程做成系統，也把系統顧到能長期運作。I build the workflow into a system and keep that system workable after launch.
CRM / ERP / WMS
- 客戶、訂單、倉儲與內部營運系統建置Customer, order, warehouse, and internal operation systems
- 舊系統重構與資料流程梳理Legacy modernization and data-flow redesign
API & Integration
- 電商、金流、報表、第三方服務串接E-commerce, payment, reporting, and third-party integrations
- 跨系統資料同步與一致性控管Cross-system synchronization and consistency control
DevOps & Reliability
- CI/CD, GitLab, Jenkins
- Grafana, Jaeger, Log4net
- 錯誤追蹤、告警與事件治理Error tracking, alerting, and incident governance
實際營運數字Operating results
不只列技術，也看系統最後改善了什麼。The technology matters, but the operating result matters more.
以下數字整理自 2026-05-21 履歷附件中的 ticket、registration、deposit 與 withdrawal reports；沒有資料支持的數字不放。
These figures come from the ticket, registration, deposit, and withdrawal reports included in the 2026-05-21 résumé materials. Metrics without supporting records are excluded.
99.7%
Issue Count ReductionIssue Count Reduction
2024: 288 → 2026: 1
86.5%
Critical Incident ReductionCritical Incident Reduction
2024: 52 → 2026: 7
3,873
單月有效註冊峰值Peak Monthly Registrations
2024-01
US$60.5M
支援總入金作業Deposit Operations Supported
96,415 deposit transactions
US$15.36M
累積淨入金支援Cumulative Net Deposit
Deposit minus withdrawal
~12h
年度 Production DowntimeAnnual Production Downtime
以可靠性為核心的維運Reliability-focused operation
6
管理工程團隊Engineers Managed
3 Full-stack · 2 Frontend · 1 SEO
13+
企業系統與軟體經驗Years in Enterprise Systems
2011–2026
數字怎麼看Reading the numbers
Issue 變少之後，團隊才有空處理成長。Fewer recurring issues gave the team room to support growth.
Issue Ratio ImprovementIssue Ratio Improvement
透過 CI/CD、監控與標準化流程，Issue ratio 從 2024 年 73% 改善至 2026 年 3%。CI/CD, monitoring, and standardized governance improved issue ratio from 73% in 2024 to 3% in 2026.
Effective Registration GrowthEffective Registration Growth
有效註冊從 2021-10 的 62 成長到 2024-01 峰值 3,873，同時維持平台穩定。Effective registrations grew from 62 in 2021-10 to a peak of 3,873 in 2024-01 while platform operations remained stable.
Deposit & Net Deposit SupportDeposit & Net Deposit Support
支援超過 US$60.5M 總入金與 US$15.36M 累積淨入金相關營運流程。Supported over US$60.5M in total deposits and US$15.36M in cumulative net deposits.
這些數字代表什麼What these numbers mean
- 少一點重複事故，少一點臨時救火。Fewer repeat incidents and fewer emergency fixes.
- 工程時間能回到排程、交付和後續改善。Engineering time moved back to planned delivery and follow-up improvements.
- 支援註冊、入金、出金、活動與 Partner workflow 等營收關鍵流程。Supported revenue-critical onboarding, deposit, withdrawal, campaign, and partner workflows.
做過的系統Systems I have worked on
先說問題，再說我怎麼處理，以及最後留下什麼。The problem, what I changed, and what remained after delivery.
CRM / Trading Platform Operations
問題Problem
系統需支援大量註冊、入金、出金、活動與 Partner 管理流程。The platform needed to support high-volume registration, deposit, withdrawal, campaign, and partner workflows.
做法Approach
導入 GitLab CI/CD、Log4net、Grafana、Jaeger、Trudesk 與標準化事件處理流程。Implemented GitLab CI/CD, Log4net, Grafana, Jaeger, Trudesk, and standardized incident processes.
成果Result
支援 3,873 單月有效註冊峰值、US$60.5M 入金作業，並維持約 12 小時年度 production downtime。Supported 3,873 peak monthly registrations, US$60.5M deposit operations, and approximately 12 hours annual production downtime.
ERP / WMS / Logistics Systems
問題Problem
倉儲、物流、訂單、電商平台與現場人員作業需要整合。Warehouse, logistics, orders, e-commerce channels, and field operations needed integration.
做法Approach
建置 PBSC ERP、Heptarun、Driver Tasker、WMS，並串接 Walmart、BigCommerce、Gmail API、RabbitMQ、Kafka。Built PBSC ERP, Heptarun, Driver Tasker, and WMS with integrations such as Walmart, BigCommerce, Gmail API, RabbitMQ, and Kafka.
成果Result
支援庫存、進出庫、司機任務、即時追蹤、電子簽名與多通路訂單同步。Enabled inventory control, inbound/outbound workflows, driver tasks, real-time tracking, digital signatures, and multi-channel order synchronization.
能力範圍Expertise
能寫系統，也能帶著團隊把版本交出去。I can work in the codebase and lead the team through delivery.
Leadership & GovernanceLeadership & Governance
Agile Delivery, SDLC, Incident Management, Change Management, Release Governance, Stakeholder Communication, Root Cause Analysis
Backend & Enterprise Systems
C#, ASP.NET MVC, ASP.NET Core 8, WinForms, REST APIs, CRM Systems, Trading Platform Operations
Frontend
React, ReactJS, JavaScript, HTML5, CSS3, Ant Design
Database
MySQL, MSSQL, MongoDB, operational reporting, data analysis
DevOps & Observability
GitLab CI/CD, Jenkins, Grafana, Jaeger, Log4net, deployment automation, monitoring workflows
Infrastructure & Automation
RabbitMQ, Kafka, Selenium, Katalon, Mikrotik RouterOS, Active Directory, Power BI
技術棧Technology stack
工具依問題選，不為了追新而換。Tools follow the problem. I do not replace them just to chase novelty.
專案紀錄Project archive
這些是我實際建置、維護或接手整理過的系統。Systems I have built, maintained, or taken over and brought back under control.
ERP
PBSC ERP System
採購、庫存、訂單與多平台電商整合。Procurement, inventory, orders, and multi-channel e-commerce integration.
Logistics
Heptarun
即時貨櫃追蹤、司機任務與自動請款。Real-time container tracking, driver dispatch, and automated billing.
WMS
Warehouse Management System
React-based WMS，支援庫存、產能與工作流。React-based WMS for inventory, capacity, and workflow management.
Mobile
Driver Tasker
iOS / Android 司機任務與電子簽收 App。iOS / Android driver task and proof-of-delivery apps.
Automation
Auto Testing Project
Katalon / Selenium 網站與行動測試自動化。Katalon / Selenium automation for web and mobile validation.
Network
Mikrotik RouterOS
企業網路、VPN、防火牆與路由管理。Enterprise routing, firewall, VPN, and network management.
Contact
把目前最卡的流程告訴我。
請使用安全表單聯絡；不公開電話資料。
